Everything in our shop is handmade and made to order, so please allow additional time for us to make and package your item.

Here are the processing times for all of our products:

• Prints & Stickers: ship out in 2 business days
• Coasters & Tile Signs: ship out in 3 business days
• All custom orders ship out in 4-7 business days

Yes! Custom orders are available year-round for our "City Map" and "Coordinates" designs— as prints, coasters and tile signs. A custom design can be made for any city or town. Visit our “Custom Orders” section to see everything that is available.

Custom orders ship out in 4-7 business days, and you’ll receive a preview of the design via email before it’s shipped.

If you're interested in a "Street Map", "Skyline" or "Hand-Drawn Map" for a specific city, please reach out to us and we'll add your city to our request list. We're always working on adding new cities to our catalog. You can contact us here.

Yes! All retail orders ship for free, with standard shipping. There is a shipping fee if you upgrade to express shipping. 

We ship our orders via USPS Ground Advantage. Once the item has been shipped it typically takes 2-5 business days to arrive.

If you’d like your item to arrive faster, you can upgrade to Express shipping at checkout. Express shipping is 1-2 business days in transit via USPS Priority Mail Express.

If you need to change your shipping address, adjust your order, or cancel your order please contact us within 24 hours of purchase. You can contact us by emailing  info@sparkshousecoshop.com. We will do our best to accommodate you as long as the order has not shipped yet. Please include your order # in the email. 

If your order is being returned to sender due to an incorrect shipping address we will reach out to you for a correct address, and then we will ship it out to the new address once the item has been returned back to us.

Yes, we accept returns and exchanges within 30 days of delivery. If you'd like to make a return or exchange please first email us at info@sparkshousecoshop.com with your order # and the item you'd like to return.

Buyers are responsible for return shipping costs. In your return package, please include a note with your order # and the item you are returning/exchanging. Once we’ve received the return your refund/exchange will be processed.

Please send returns to:

Sparks House Co.

6185 Annas Ln

Portage MI, 49024

If your order was damaged in transit we will send you a replacement ASAP. Please reach out to us at info@sparkshousecoshop.com with a photo of the damage and your order # and then we’ll get a new item sent out to you. 

If the tracking on your order has not updated for 2 weeks we consider that “lost in transit” and will send you out a replacement. Additionally, if your package has been marked as “delivered” for 3 days and you still haven’t received it in your mailbox we consider that “lost in transit” as well. Please email us at info@sparkhousecoshop.com with your order # if your package appears to be lost in transit, and we’ll get a new item sent out ASAP. 

Please email info@sparkshousecoshop.com or use the contact form here. We’ll be in touch as soon as we can :)

Yes! Our entire collection is available for wholesale at faire.com/direct/sparkshouse. Visit our wholesale page for more information.